Stanley Lim is interested in examining operational issues at the interface between retail supply chain management and end consumers. He has developed a research stream that is grounded in practice with a strong managerial emphasis. He integrates work in operations management, marketing and economics and leverages customer behavior analytics to understand how and under what conditions can retailers best distribute their products and services to the end consumers. At present, he focuses on understanding the economics of distribution services in digital and nondigital retail with applications in omnichannel retail, food values chains, and last mile distribution, and covering the four A’s: (1) accessibility of location and information, (2) availability of inventory, (3) product assortment planning, and (4) assurance of product delivery (refer to diagram below). These areas comprise the four core services retailers provide to help consumers reduce their search and transaction costs.
Based on this research agenda, Stanley and coauthors have developed analytical models to predict failed delivery attempts for routing models, estimate the opportunity cost of product stockouts to inform assortment planning, and evaluate the degree of spatial competition to guide the design of store market areas. The team has also examined the effects of contract terms on retailer and supplier’s bargaining power and their economic outcomes, subscription models on consumer behaviors, and consumers’ sensitivities to lead times and their product return behaviors across digital and nondigital channels.
Stanley’s research primarily uses archival data and adopts an interdisciplinary perspective to improve operations’ theory and practice. As part of his research efforts, he has worked with Imperfect Foods, Amazon U.K., Tesco, Ocado, Alliance Boots, Argos, and Unilever, amongst others. Stanley has been a visiting scholar at W.P. Carey School of Business, Arizona State University and an affiliate member at MIT Megacity Logistics Lab. He is a Charter Mentor of the Branchfood network, the largest community of food entrepreneurs and innovators in New England.
His Ph.D. dissertation was the Winner of the 2018 Emerald/EFMD Outstanding Doctoral Research Award (Operations & Production Management Category), and Winner of the Chartered Institute of Logistics and Transport’s (CILT) James Cooper Memorial Cup 2019. Stanley’s research has been published or forthcoming at Production and Operations Management, and California Management Review. He has also won several best paper awards, including Finalist for 2019 Service Science Best Cluster Paper at INFORMS Annual Meeting, Best Applications-oriented Paper at 2019 Annual EDSI Conference, 2018 IJOPM Highly Commended Paper (Runner up for Outstanding Paper of the Year), 2018 Chris Voss Best Paper and 2016 Harry Boer Best Student Paper at EurOMA Conference, and 2018 Meritorious Paper (Industrial Logistics category) awarded by CILT. He is recipient of the 2020 Paul R. Lawrence Fellowship, competitively awarded by the North American Case Research Association and Case Research Foundation.
His research activities have been funded by the 2016 (Top Award) and 2018 Henry Spurrier Scholarships and the You Poh Seng Research Grant, which are honors competitively awarded by the CILT and Singapore University of Social Sciences, respectively. Stanley has worked on projects funded by the U.S. Department of Agriculture, and U.K. Engineering & Physical Sciences Research Council. He serves as a reviewer for Management Science, Manufacturing & Service Operations Management, Journal of Operations Management, and Decision Sciences Journal.
Prior to entering academia, Stanley spent several years in the defence industry and have assumed varying roles, eventually rising to become Head Engineering and Operations Group at the Ministry of Defence. Previous roles included Intelligence Analyst, Human Resources Manager, Lead Engineer, and Technical Consultant with portfolio in wireless and satellite communication, and information technology. He has significant experience in project management, system life-cycle management, and lean six sigma techniques.
Stanley holds a Ph.D. in Supply Chain Management from the University of Cambridge and three master’s degrees: an M.C.S. from the University of Illinois at Urbana-Champaign, an M.Sc. in Industrial & Systems Engineering from the National University of Singapore, and an M.B.A. (Distinction) from the Warwick Business School. His MBA dissertation on three-dimensional vehicle routing problem in urban city logistics won the Certificate of Excellence. He also holds a B.Eng. in Electrical and Electronic Engineering (EEE) with First Class Honors and was placed on the Dean’s List for three consecutive years. His final-year thesis on next generation virtual bass system that developed new algorithms using psychometric signal processing techniques won the Distinction Award. He was also awarded the coveted EEE Excellence Award for outstanding achievement in academic and core-curriculum activities. Outside of academia, Stanley is a Gold Award holder of the Duke of Edinburgh’s Award.
In his free time, Stanley loves to run and enjoys photography.
- Project Management Professional (PMP)
- IASSC Certified Lean Six Sigma Green Belt (ICGB)
- ITILv3 Foundation Certificate in Service Management
- Cisco Certified Network Professional (CCNP)
- VMware Certified Professional (VCP)
- Certified Cloud Computing Specialist (CCCS)
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